Get in Touch With Us
If you have a question about our reviews, spotted something that needs updating, or want to share feedback on the sites we cover, this page explains how to reach us and what happens when you do.
How to Contact Us
Email is the most reliable way to reach our editorial team. We read every message personally and aim to respond within two working days. Write to us at [email protected].
To help us get back to you quickly, please include a brief description of your enquiry in the subject line. A little context upfront means your message reaches the right person without delay.
What You Can Write to Us About
We welcome all kinds of messages. The most common reasons readers get in touch include:
- Questions about our content — If something in our reviews or guides is unclear, ask and we will explain.
- Corrections and accuracy flags — We take editorial accuracy seriously. If you believe a bonus figure, rating or factual detail is out of date or incorrect, please let us know and we will investigate promptly.
- Suggestions for future coverage — Want us to review a specific site or cover a topic we have not addressed yet? Reader input genuinely shapes what we publish next.
- Partnership and commercial enquiries — If you represent a brand or organisation and want to discuss how we work together, introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial ratings or rankings.
- Technical issues — Broken links, pages that will not load, or anything else that looks like a site problem — flag it and we will look into it.
- General feedback — Positive or critical, we want to hear it. It helps us make the site more useful for everyone.
What to Expect After You Write to Us
Every message is read by a member of the editorial team. We do not send automated replies in place of a real response — you will hear back from an actual person who has read your message.
Our standard response window is two working days. During particularly busy periods it may take slightly longer, but we will always follow up. If you have not heard from us after three working days, it is worth checking your spam or junk folder before writing again.
A Note on Our Editorial Independence
Our site reviews and compares casinos not on GamStop for readers in Great Britain who have questions about sites operating outside the UKGC self-exclusion scheme. The opinions we publish are our own. This site may earn commission when readers visit a listed casino through our links, but that relationship has no bearing on how we rate or rank a site — a limitation is a limitation regardless of who is paying.
If you have read one of our reviews — for instance on our best non GamStop casinos page — and believe something needs revisiting, we encourage you to tell us. Keeping our information accurate is an ongoing process and reader flags are one of the most useful tools we have.
What We Cannot Help With Directly
We are an independent comparison and review site, not a casino operator. That means we cannot access your account details, process withdrawals, resolve disputes with a casino, or act on your behalf with any of the sites we list. For those matters, you will need to contact the casino's own support team directly.
We also cannot provide personalised financial or legal advice. If you have a concern about gambling and its effect on you or someone you know, support organisations such as GamCare and BeGambleAware offer free, confidential help.
Our Commitment to Accuracy
The casino market moves quickly — welcome offers change, terms are updated, and new sites launch regularly. We review and update our content on an ongoing basis, but we rely partly on readers to flag things we may have missed. If a bonus figure looks wrong, a site has closed, or terms have changed materially since we last reviewed a casino, please write to us. We will verify and correct as quickly as we can.
We appreciate you taking the time to visit this page. We look forward to hearing from you.